Shipping policy

Arcadia Cigars of Eastbourne Shipping Policy

Welcome to Arcadia Cigars of Eastbourne! This Shipping Policy provides information about our shipping methods, costs, and delivery times for orders placed on our website. Please review this policy thoroughly before making your purchase.

1. Order Processing

We typically process and ship orders within 1-3 business days after payment is confirmed. Processing times may extend slightly during peak seasons or promotional periods.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery typically within 2-3 business days.
  • Overnight Shipping: Guaranteed delivery within 1 business day.

Please note that all delivery times are estimates, except for Overnight Shipping, which is guaranteed.

3. Shipping Costs

Shipping charges are calculated based on package weight, selected shipping method, and delivery destination. These charges will be displayed during the checkout process before payment is finalised.

4. International Shipping

We offer international shipping to select countries. Rates and delivery times vary by destination. Please note that international orders may incur customs duties and taxes, which are the responsibility of the recipient.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to monitor the status of your shipment online.

6. Shipping Restrictions

We do not ship to PO boxes or APO/FPO addresses. Certain products may also be restricted from international shipping due to import/export regulations.

7. Shipping Delays

While we strive for prompt delivery, we are not responsible for delays caused by external factors such as weather conditions, natural disasters, or carrier issues.

8. Damaged or Lost Shipments

If your order is damaged or lost during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and provide a replacement or refund.

9. Contact Us

For any questions about our Shipping Policy, please contact us:

Thank you for choosing Arcadia Cigars of Eastbourne! We value your business and look forward to serving your cigar needs.