Refund policy

Arcadia Cigars of Eastbourne Return Policy

Our Commitment to Customer Satisfaction

At Arcadia Cigars of Eastbourne, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our straightforward return policy is designed to make the process as hassle-free as possible.

Return Eligibility

  • Items must be returned within 14 days of the purchase date.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required for all returns.
  • Personalized or custom-made items can only be returned if they are defective or damaged upon arrival.

How to Initiate a Return

  1. Contact Us: Email our customer service team at info@arcadiacigarseastbourne.co.uk to request a return authorization (RA) number.
  2. Package the Item: Securely pack the item, including all accessories and documentation that were included.
  3. Mark the Package: Clearly mark the RA number on the outside of the package.
  4. Send the Item: Return the package to the address provided by our customer service team.

Refund Process

  • Once we receive and inspect your returned item, we will process your refund promptly.
  • Refunds will be credited to the original form of payment used during the purchase.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team to confirm availability and arrange the exchange.

Contact Us

For any questions about our return policy, please reach out to our friendly customer service team. We are here to assist you.